27 Stanley Rd.
Kansas City, KS 66115
USA: (800) 255-4262
Canada: (800) 767-4275
Harlan offers a One Year or 1200 Hour Warranty on its Tractors: If Harlan has certified its product for the customer’s application and the product fails to perform as specified, Harlan will make the changes required to bring the product into conformance with specifications.
Warranty Claim Procedure
To expedite immediate action for your warranty claim on your Harlan Tractor, please notify us with all (or as much as possible) with the following information:
- Customer Name and Shipping Address
- Tractor Part Number (located on the tractor I.D. plate)
- Number of Hours on the Hour Meter
- Brief, specific description of the problems and part number(s) needed
- Any other pertinent information related to the problem
- Contact information including name, phone, fax and e-mail
Harlan Corporation, herein after called Harlan, warrants each tractor is free from defects in materials and/or workmanship for the warranty period deemed at time of sale. This warranty begins on the date of first sale. In order to keep this warranty in effect, the vehicle must have all preventive maintenance records. (This maintenance is at the owner’s expense, see preventive maintenance schedules in the maintenance manual). Failure to provide the required information will void the warranty in its entirety.
To obtain service under this warranty, the vehicle defect must be brought, upon discovery to the attention of Harlan. Harlan will, without charge for parts, either repair or replace said part(s). The decision to repair or replace said part(s) is solely the prerogative of Harlan. Parts for which replacements are made become the property of Harlan. Harlan’s obligation under this warranty is limited to repair or replacement of parts only which have been returned to Harlan freight prepaid, and after inspection are deemed by Harlan to be defective. Harlan hereby excludes incidental and consequential damages, including loss of time, inconvenience, or loss of use of the vehicle, for any breach of any express or implied warranty, including the implied warranty of merchantability, applicable to this product.
This warranty does not apply to damage caused by negligence, improper accident damage repairs, or improper use. Damage attributable to failure to perform required inspections/maintenance at the specified intervals in accordance with Harlans required preventive maintenance schedules would void the warranty. (Example, spark plugs, lubricants, fluids, engine tune-ups, filters and coolant). Proof must be provided by a paid invoice and/or appropriate maintenance logs. (See maintenance manual).
Harlan will not accept any liability for parts, modifications or installation of any performance accessories or components attached to the vehicle which alters the original engineering or operating specifications, which result in damage to any components. Items which are subject to wear and tear or deterioration due to driving habits or conditions, such as brake pads, brake discs, filters, upholstery, trim, paint finish, drive belts, glass, batteries, tires and similar items, are specifically limited to defects in material or workmanship. Damage which results from negligence, improper operation of the vehicle, improper repair, lack of or improper maintenance, environmental influences, flood, accident or fire damage, road salt corrosion, use of improper or contaminated fuel, or act of god.
This warranty supersedes all other warranties expressed or implied and no person, or agent of Harlan is authorized to give any other warranties on behalf of Harlan.
Parts, Operation & Maintenance Manuals
Harlan technical support provides a list of parts, operation, and maintenance Manuals. To order the latest up-to-date manuals please contact us directly.
California: Proposition 65 Warning
Diesel engine exhaust and some of its constituents are known to the State of California to cause cancer, birth defects, and other reproductive harm.